FAQ's

 

  • How do I know what level to book my child into?

Our reception staff are trained to provide you with the best service possible. This includes being able to assess (based on asking you specific questions) what level your child would be best suited to.

Once you have registered your child via the ONLINE PORTAL simply call into Cityfit or contact us on 6331 4344. Staff are trained to determine the appropriate level for your child by asking some specific questions relating to the swimming capability of your child.


  • How do I make a booking?

New enrolments need to complete a Registration Form which can be done online HERE. Once Cityfit receive the completed registration, simply call 6331 4344 to discuss the right level for your child. You can then confirm your child’s spot by making payment via the PARENT PORTAL or over the phone at the time of booking.

Enrolments can be made even after term has started so please don’t think you’ve left it too late.

Please note your child’s spot is not secure until payment is received.

 

 

  • What if I’m already a swim school member?

If your child is remaining in the current level and timeslot for next term, you can secure this spot again for next term by paying for the new term during the in-house rebooking period (usually week 5 and 6 of the current term). You can pay through the PARENT PORTAL over the phone by calling Cityfit on 6331 4344 or in person at Cityfit reception.

 

 

  • Do I need to come into Cityfit to make a booking?

No. New bookings can be made and paid for by credit card over the phone, however a Registration Form must be completed for all new bookings. Simply follow this link to REGISTER your child’s details. Existing Swim School members can rebook by phone on 6331 4344 or in person at Cityfit reception.

 

 

  • What are your payment options?

Swimming lessons can be paid for in full up front or by weekly direct debit. We also accept Active Kids vouchers which can be used toward swimming lessons as well.

Please note if you are a current direct debit customer wishing to use an Active Kids voucher for a future term, your Direct Debit will be placed on hold and you will need to pay the remaining balance when you provide your Active Kids voucher for payment.

 

 

  • How long do I commit for?

You are only committed for the term in which you have booked. Direct debit customers will retain their existing class for future terms and payments will automatically stop over the holiday period and recommence at the start of the new swim term. Please advise in writing if you wish to suspend your direct debit for future terms.

 

 

  • Am I locked into a contract?

Only for the current term. Our terms are generally 10 weeks, however you may have booked in after the term has started so the contract length will be the remainder of lessons in that term. Both prepaid and direct debit students are only committed to the current term, however direct debit customers are automatically re enrolled in the following term.

Please advise Cityfit reception if you intend to have a term off, prior to the commencement of the new term.

 

 

  • What if I can’t make it to a lesson?

Make-up sessions are not offered.

Cityfit do not believe they add value as a child being placed with a new Instructor and students on a one-off basis is both disruptive to your child and the existing students. Cityfit believe the policies we have adopted are in the best interests of all the children and the continuity of the school.



Our policy for group Learn to Swim lessons
Cityfit will only issue a complimentary swim pass on the presentation of a medical certificate. Swim passes allow the student and accompanying adult to a complimentary swim in their own time.

Swim passes are not provided for missed lessons due to school commitments, family commitments, forgotten lessons or holidays.
Once term has commenced, swim school bookings are non-refundable.

Our policy for private lessons
Cityfit will provide a credit at the end of the term immediately following the current term, if a student misses 2 or more lessons consecutively and is able to provide a medical certificate stating they were unable to attend lessons due to a medical issue.

Credits are only allocated providing a full term of Private Lessons have been booked and paid in advance, for the next term. The credit will be deducted from the full-term fees.

If 1 private lesson is missed, and a medical certificate is provided, Cityfit will provide a complimentary swim pass for the child and an accompanying adult to swim in their own time.

Any credits will not be refunded.

Once term has commenced, private lesson bookings are non-refundable.

 

  • What do I need to do on my first lesson?

On arrival at Cityfit reception let our friendly staff know it is your first lesson. They will direct you to the Pool deck Assistant who will identify your instructor and direct you to your lesson. Their job is to look after you and answer any questions you may have. If there is no pool deck assistant on deck, Cityfit reception will be able to advise you where your child’s lesson is and who their instructor is.

 

 

  • Do I need to stay at Cityfit while my child is in their lesson?

Yes. For safety, a parent or authorised adult guardian needs to stay on the Cityfit premises for the period of their child’s swimming lessons. 

 

 

  • Can my child swim before or after the lesson?

Unfortunately, due to the high volume of children in Learn to Swim lessons, there is not enough room to allow students to free swim before or after lessons. Siblings of enrolled students are eligible to enter pool.

There will always be a lap swimming lane during Learn to Swim lessons, (this is typically lane 3) however this lane is reserved for lap swimming members of Cityfit and cannot be used by Learn to Swim children before or after lessons.

 

 

  • At what age should my child begin swimming lessons?

AUSTSWIM recommends that infants begin learn to swim programs at six months of age. Research shows that children under the age of one year accept the water more readily and are less likely to have developed a fear or phobia of the water. Before the age of six months children can be introduced to water play in the home at bath time.

 

 

  • How quickly will my child learn?

Every child is different and therefore learning to swim is different for every student. It is important to recognise that learn to swim is a long-term process. Attending regular swimming lessons is the optimum way to both retain and build on existing skills. Holiday Intensives are also an effective way of accelerating the development of swimming skills.

 

 

  • When do the lessons run?

Lessons run Monday to Friday in both the afternoon and morning as well as Saturday mornings.

 

 

  • How long do lessons go for?

Learn to Swim group lessons, Aqua Babies and Aqua Tots classes run for 30 minutes. Squad level classes run for either 45 minutes or an hour, depending on the squad level.

Private lessons run for either 15 minutes (1 child only) or 30 minutes (1-3 children).

 

 

  • What happens to my lesson if the pool is closed for any reason?

If your lesson hasn’t commenced a makeup lesson will be provided at a later date. If your child’s lesson is interrupted after the lesson has started, it will be completed on the pool deck.



 
If you have any further questions, just CONTACT US on 6331 4344 or follow the link to REGISTER or LOGIN to the parent portal if you have already registered.

 

 

 

Updated 8.03.2020

   

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